Delivery & Returns

Delivery time

We use Amazon Multi-Channel Fulfillment to make sure your orders are delivered quickly. This service operates around the clock, every day of the year, so your dog's supplements get picked, packed, and shipped as fast as possible.

Delivery charges

We offer FREE DELIVERY on all orders of 50€ and over (after any discounts are applied). This will automatically be applied at checkout.

Ensuring smooth delivery

If your parcel is damaged when it arrives, please contact our Customer Care Team (details below). Note: When placing an order, we ask you to supply a daytime phone number so we can contact you quickly if there is a query with your order.

You can return the products:

• If they are faulty or misdescribed.
• If you are cancelling the order because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.

If you would like to make a return, please contact us at bark@zestypaws.it. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Returns Eligibility: 

• All products MUST be in as-new, undamaged condition, with label attached and in the original packaging, to receive a full refund.
• All products MUST be returned within 28 days of receiving your purchase.
• Items returned to us without notification will NOT be eligible for a refund or exchange.
• We will not accept returns on any products that are not as-new.

Please ensure the products are returned in the original packaging and are packaged adequately to prevent damage in transit.

If you’re entitled to a refund under these terms, we’ll refund the price you paid for the products – including delivery costs – by the method you used for payment. However, we may make deductions from the price as described below.

Refund deductions

• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

 Refund time

• Your refund will be made within 5-10 working days from the day we receive the product(s) back. Refunds cannot be provided until the product has been received back into our our warehouse.
• In all other cases, your refund will be made within 14 days of you telling us you’ve changed your mind.

Lost or undelivered products

In the event of a lost or undelivered products you must contact Customer Care Team via email (bark@zestypaws.it) within 28 days of your order confirmation email. Any orders reported as lost or undelivered after the given 28 day period will not be eligible for a refund or replacement.

Faulty products

If the products are in any way defective, please contact us immediately. We will deal with this in accordance with your legal rights.